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FAQS

How do I track my order?

An email will be sent providing you with your order confirmation and tracking details. Alternatively, you can contact our customer experience team for more information.

How long does shipping usually take?

Please allow for 1-2 business days for order processing. (This may take longer during public holidays).

Shipping times are dependent on your location and also shipping providers.

Express delivery: 1 - 3 business days

Standard delivery: 2 - 4 business days

Can I amend my order?

Unfortunately, once your order has been placed and processed in warehouse we are unable to amend any details or items.

How do I make a return?

You can start the returns process via the Returns Portal

I want to collaborate.

Whilst VERAVI is an independent luxury retailer, we're also dedicated to building a thriving marketplace. We’re empower brands by leveraging our customer base and infrastructure, enhancing visibility, and driving sales. If you’re interested please complete the contact form below and one of our representatives will be in touch.

What to do if my question hasn’t been answered?

If you can’t see the answer to your question here, please use the contact form provided below. Once we have received your question our customer experience team will be in touch.

Contact form